Refund Policy

At Sarah Quilt, we want you to be truly happy with your purchase. If something isn’t right, we’re here to make it better. Below are the conditions under which we accept refund requests:

1. Digital Product Refunds

We gladly offer refunds on digital purchases (such as downloadable quilt patterns) under the following conditions:

  • Technical Malfunction: If your file is corrupted or won’t open correctly.
  • Not as Described: If the pattern or product differs significantly from the description or preview shown on our website.
  • Compatibility Issue: If the file does not work with your device or software despite matching the advertised compatibility.

2. Refund Time Frame

All refund requests must be submitted within 30 days of your purchase date. Requests made after this period may not be accepted.

3. How to Request a Refund

Please email us with the following details:

  • Your order number
  • The email address used at checkout
  • A brief explanation of the issue
  • Relevant screenshots or error messages (if applicable)

We typically respond within 2–3 business days with a resolution or follow-up request.

4. Exclusions

We may not issue refunds in the following cases:

  • Change of mind after download
  • Accidental purchases
  • Failure to read product description before purchase
  • Requests beyond the 30-day window

5. Refunds for Physical Products

If a physical item arrives damaged or defective, please contact us within 7 days of receiving the item. We’ll guide you through the replacement or refund process.

6. Contact Us

If you have questions about refunds or need help, please reach out to us at [email protected]. We’re happy to help!

Sarah Quilt is jointly operated by Quilted Dreams (Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, HK) and TELOS TRADING LIMITED (61 Bridge Street, Kington, Herefordshire, United Kingdom, HR5 3DJ).