Shipping Policy

At Sarah Quilt, we strive to deliver your quilting dreams with care and efficiency. Below you’ll find details about our shipping process, timelines, and responsibilities.

1. Digital Products

Once your payment is successfully processed, your digital product (such as quilt patterns) will be delivered instantly via email. If you don’t see it in your inbox, please check your spam or junk folder.

2. Order Processing Time

All physical orders are processed within 5–7 business days after payment has been verified. During peak seasons or holidays, there may be slight delays.

3. Shipping Time

Transit time varies depending on your location. We aim to dispatch your order from the nearest available warehouse to ensure faster delivery.

4. Shipping Methods

  • Standard Shipping: Available in most countries worldwide.
  • Expedited Shipping: Available in the US, UK, Canada, and Australia for faster delivery.

5. Shipping Charges

Shipping fees are calculated based on your location, total order weight, and selected delivery method. The minimum standard fee starts from $6.99.

6. Customs and Duties

For international shipments, your order may be subject to customs duties or taxes imposed by your local authorities. These charges are the customer’s responsibility.

7. Incorrect or Incomplete Address

Please double-check your delivery details before submitting your order. Incomplete or inaccurate addresses may cause delays or returns. If a package is returned due to incorrect information, you may be responsible for reshipping costs.

8. Delivery Delays

Delays may occur due to weather, customs clearance, or courier-related issues beyond our control. We appreciate your patience and understanding.

Sarah Quilt is jointly operated by Quilted Dreams (Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, HK) and TELOS TRADING LIMITED (61 Bridge Street, Kington, Herefordshire, United Kingdom, HR5 3DJ).